Terms & Conditions

1. The Contract

    The contract between INSIDE OUT SHADE SOLUTIONS and the customer will be finalised once the following conditions are met:

    1. The customer has approved the official INSIDE OUT SHADE SOLUTIONS quotation by digital acceptance or in writing.
    2. INSIDE OUT SHADE SOLUTIONS has received the deposit payment, which amounts to 50% of the total quoted sum.

    Once said conditions (1.1 & 1.2) are met, INSIDE OUT SHADE SOLUTIONS will authorise fabrication to begin and will contact the customer to schedule an installation date.

    NOTE: Please be aware that any modifications to the original quotation specifications may result in additional charges. Modifications cannot be made after fabrication has commenced.

    2. Payment methods

    Payment methods accepted include:

    1. Major credit cards
    2. Debit cards
    3. Electronic funds transfer (EFT)
    4. Cash

    Customer payment card details will be encrypted to ensure security, and authorisation for payment must be provided at the time of invoicing.

    3. Price

    The customer is obligated to pay the amount indicated on the final quotation. Upon fulfillment of conditions 1.1 and 1.2, the final balance will be confirmed and due on the day of completion of the contracted job. All prices quoted include Goods and Services Tx (GST), with the GST value itemised separately in the quotation.

    Quotation and invoice prices provided by INSIDE OUT SHADE SOLUTIONS are denoted in Australian Dollars (AUD).

    NOTE: Please note that apart from the standard installation specified in the quotation, INSIDE OUT SHADE SOLUTIONS bears no responsibility for any electrical or other trade-related work association with the customer’s quotation, unless explicitly stated in writing within the standard quotation.

    4. Cancellations

    Once an order for INSIDE OUT SHADE SOLUTIONS products is placed with the supplier or manufacturer, changes or cancellations are not possible. If a post-order cancellation is approved by management, INSIDE OUT SHADE SOLUTIONS reserves the right to retain cost incurred of products already ordered with the supplier or the manufacturer.

    5. Cancellations due to stock shortages

    INSIDE OUT SHADE SOLUTIONS retain the right to cancel a customer’s order if:

    1. Insufficient stock is available for the ordered goods to be manufactured.
    2. The goods ordered have been discontinued, unbeknownst to INSIDE OUT SHADE SOLUTIONS.
    3. An error in pricing, typing, or systems has occurred within INSIDE OUT SHADE SOLUTION’S database and/or website.

    If, due to reasons beyond INSIDE OUT SHADE SOLUTION’S reasonable control, a specific item cannot be supplied, the customer will be promptly notified. It is important to note that no discounts or compensation can be provided under these unforeseen circumstances. However, INSIDE OUT SHADE SOLUTIONS will present a selection of suitable alternatives or offer a full refund as options.

    6. Product descriptions and measurements

    1. Descriptions photos

      The products highlighted on the INSIDE OUT SHADE SOLUTION’S website, social media, quotations, brochures, and other marketing materials are accurately represented through photography or digital production. However, due to disparities in computer monitor styles, settings, and document printing, some colours may appear differently from the exact INSIDE OUT SHADE SOLUTIONS colour range. INSIDE OUT SHADE SOLUTIONS strongly recommends Customers request a sample before placing an order to ensure satisfaction with both colour and style. While every effort will be made to ensure goods align with Customer requirements, any minor variation or change in colour or description delivered does not entitle the Customer to reject the goods or claim compensation.
    2. Measurements

      INSIDE OUT SHADE SOLUTIONS customises goods based on specific customer requirements and sizes. It is INSIDE OUT SHADE SOLUTIONS responsibility to accurately measure the custom dimensions before placing the order. Customers are required to review and confirm product details before INSIDE OUT SHADE SOLUTIONS proceeds with the manufacture or manufacturer’s order. INSIDE OUT SHADE SOLUTIONS cannot accept returns or offer refunds if customers alter any measurement parameters after confirming the quoted details.
    3. Made To Measure Products

      Given that most INSIDE OUT SHADE SOLUTIONS products are ‘Made to Measure’ to meet precise customer requirements, once ordered, goods cannot be cancelled or returned. INSIDE OUT SHADE SOLUTIONS cannot be held responsible if customers dislike the colour, or style of the product after the order has been agreed to by digital acceptance or in writing and deposit has been paid. INSIDE OUT SHADE SOLUTIONS strongly recommends customers double-check their orders to ensure correctness.

    7. Supply Chain Lead Time & the delivering of the customer goods.

    Notwithstanding points (5.1, 5.2, 5.3) please note that our Supply Chain Lead Time are as follows:

    • Internal and External Awnings & Blinds – 4 to 6 weeks from receipt of deposit
    • Shutters – 6 to 8 weeks from receipt of deposit
    • All Custom Colours and Special Shapes – 8 to 10 weeks from receipt of deposit

    Although our supply chain lead times are typically met, occasional manufacturing issues with suppliers can extend them as listed above. As INSIDE OUT SHADE SOLUTIONS cannot control these events, refunds or financial compensation are not claimable. Nevertheless, INSIDE OUT SHADE SOLUTIONS will make every effort to expedite delivery and installation.

    NOTE: The supply chain lead time does not start from the date of contract initiation but from the receipt of the deposit as listed 1.2. Additionally, these lead times are based on a landed period. INSIDE OUT SHADE SOLUTIONS will contact you to arrange installation at that point.

    NOTE: Deliveries and installations are during normal trading hours Monday to Friday.

    8. Defective goods

    Please read INSIDE OUT SHADE SOLUTIONS full Warranty Policy located on INSIDE OUT SHADE SOLUTIONS Facebook page and website for further details.

    9. Representations

    Statements, description, or recommendations found in any catalogues, price lists, advertisements, communications, or from any employee or agent of INSIDE OUT SHADE SOLUTIONS are not to be construed in a manner that expands, modifies, or overrides any of the terms and conditions outlined herein.

    10. Events beyond INSIDE OUT SHADE SOLUTIONS control

    INSIDE OUT SHADE SOLUTIONS assumes no responsibility for non-delivery, delays, or alterations to specified delivery due dates to events beyond its reasonable control, including, but not limited to third-party defaults, strikes, industrial disputes, system breakdowns, sever weather, natural disasters, explosions, pandemics, or accidents. In such cases, INSIDE OUT SHADE SOLUTIONS will collaborate with the supplier to expedite the fulfillment of the order at the earliest opportunity.

    11. Invalidity

    In the event that any portion of these terms and conditions is deemed unenforceable, including any provision where INSIDE OUT SHADE SOLUTIONS seeks to exclude liability, the enforceability of the remaining provisions will remain unaffected.

    12. Privacy

    INSIDE OUT SHADE SOLUTIONS does not share, engage in the sale, trade, or rental of customers personal information to third parties.

    13. Consumer guarantee

    Following Australian Consumer regulations, INSIDE OUT SHADE SOLUTIONS is obligated to deliver the ordered product to the customer. In the case of missing or incomplete parts, INSIDE OUT SHADE SOLUTIONS will promptly replace them in accordance with Consumer Guarantee standard. A refund will be issued only if replacement or repair is not feasible. INSIDE OUT SHADE SOLUTIONS is not liable for any installation charges incurred by the customer from engaging a third-party solution. It is important to note that the warranty becomes void if a person and/or company outside of INSIDE OUT SHADE SOLUTIONS is chosen to rectify product faults.

    14. Additional charges

    In addition to point 7.1, if the customer delays the final payment for a period of 7 days, INSIDE OUT SHADE SOLUTIONS reservices the right to impose a late fee of $55 per week until the final payment is made.